OCTOBER 18 & 25

8:30 am - 9:30 am

Registration, Coffee & Mingling

9:30 am - 11:30 am

Welcome & General Session with
Keynote Speaker, Codi Shewan


Are you feeling uncommon, uncomfortable, unconventional and uneasy in your business? Perfect - because that’s the new normal. Going forward, it’s business unusual.


Going Forward: Business Unusual recalibrates and introduces you to ways that realign your expectations and apprehension to change.


This presentation is known for getting people comfortably uncomfortable, in a fun and dynamic way.

If your organization needs to evolve, innovate and grow, step outside of your comfort zone where the magic happens, and watch shift begin to happen right in front of your eyes!

11:45 am - 12:45 am

Networking Lunch & Industry Update with
David Ian Gray, Retail Strategist, DIG360 Consulting Ltd.

“The Retail Transformation” - Retail’s Response to Turbulent Times

The news is filled with stories of dead malls, retail bankruptcies, store closures, new technologies and dramatic changes in how people shop.  Yet, more and more brands are selling direct to consumers. We see the changes every day –  Amazon has purchased Whole Foods and other online retailers have begun opening stores. 


The need for retail transformation is more apparent than ever. But why is this happening? Why now? And what are retailers doing to respond to this new reality?  In this session retail industry expert David Ian Gray, Principal at DIG360, discusses the implications of current retail trends on the future.  He will debunk commonly held myths, drawing from recent insights, current trends and examples of retailers “doing it right.”


By attending this session, you will be able to:

  • For facilities management professionals: 

  • Understand the context of your role and operations among current C-Suite priorities - to therefore better position your needs internally.

  • A deeper understanding of the ‘why’ behind changes you are experiencing - to anticipate how your services should adapt to better support the business.

  • For suppliers: 

  • Understand why your clients and prospects are changing their “asks” - to help you remove or prevent any friction in the relationship. 

  • Understand the changing needs of your clients and prospects - to create new services and value-adds for them.

1:00 pm - 4:00 pm

Canada Quick Connect & Reception

4:00 pm


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